EVALUATION OF FAILURE BALANCED SCORECARD AND ADVANTAGES OF OBJECTIVES AND KEY RESULTS AS A STRATEGIC CONTROL SYSTEM: CASE STUDY ON THE ABC FOUNDATION

Abstract

An organization needs a strategic control system to keep tabs on how well its long-term goals are being met. The Balanced Scorecard (BSC) is a widely adopted strategic control system with a high rate of unsuccessful implementation. OKRs, on the other hand, seem like a strategic control system with several benefits. The purpose of this research is to learn more about the factors that lead to BSC failure and the benefits of OKRs as a strategic control system. Case study analysis and other forms of qualitative research were used to compile these results. This investigation focuses on the ABC Foundation, a non-profit organization that used BSC from 2010 to 2018 before switching to OKRs. Lack of senior management commitment, insufficient BSC team capabilities, and the fact that BSC is underutilized in SMEs were all identified as causes of BSC failure in this research. OKRs are advantageous because they are simple to comprehend, promote participation from all team members, and have shorter cycles to promote flexibility and openness to change.