PENGARUH PENERAPAN STRATEGI CSR (CORPORATE SOCIAL RESPONSIBILITY) DALAM MENINGKATKAN CITRA PERUSAHAAN PADA PT. PERTAMINA (PERSERO) TAHUN 2018

Dina Anggresa Oktina, Eka Septiana Sari, Intan Angelina Intan Angelina Sunardi, Laili Nurul Hanifah, Vicky F Sanjaya

Abstract


The purpose of this research to determine the effect of implementing the CSR strategy carried out by PT. Pertamina (Persero) through various programs owned by the company's image. The method used in this research is a qualitative method

/ approach. This research was made not to test the hypothesis between the two variables, but to describe the extent of CSR programs that have been run by PT. Pertamina (Persero) can play  a  role  in  improving  the  company's  image.  The  data collected is data obtained from the annual report of PT. Pertamina (Persero) in 2018 taken from IDX, articles and other documents. Data analysis techniques used in this study use comparative  analysis  (comparing  the  findings  of  researchers with the theory used) and include data reduction, data presentation and drawing conclusions. Based on the results of the analysis of the data obtained, the strategy embodied in the CSR program of PT. Pertamina (Persero) has been carried out in accordance with the company's vision, mission, principles and strategy set by the company itself. The results obtained from this study indicate that the overall implementation of CSR strategies carried out by PT. Pertamina (Persero) basically has an influence and plays an active role in improving the image, reputation and credibility of the company. In this case, things that must be done by PT. Pertamina (Persero) is considering expanding the scope of the area of the recipients of the CSR programs they have, so that not only the people in the vicinity of the head office or its subsidiaries can benefit from each CSR program that is carried out, but also the community as a whole.

Keywords


CSR (Corporate Social Responsibility), corporate image

References


Anggoro, Linggar M. 2000. Teori-teori dan Profesi Kehumasan: Serta

Aplikasinya di Indonesia. Terbitan Pertama. Jakarta: Bumi Aksara.

Arikunto, Suharsimi. 2014. Prosedur Penelitian: Suatu Pendekatan Praktik.

Yogyakarta: Rineka Cipta.

Hardiani. 2016. Pengaruh Corporate Social Responsibility (CSR) terhadap Brand Image (Citra Perusahaan) Studi Pada PT. Bank BRI Tbk (Persero) Cabang Makassar. Jurnal Imiah BONGAYA (Manajemen & Akuntansi). April 2016, No.XIX.

Hawkins, D. I. et.al. 2000. Marketers Guide to Public Relation. New York: John

Willyand Son.

https://www.idx.co.id : Annual Report PT. Pertamina (Persero) Tahun 2018 (diakses pada tanggal 10 April 2020, pukul 14.35 WIB).

https://www.pertamina.com (diakses pada tanggal 12 April 2020, pukul 15.03

WIB).

Irawan, Handi. 2003. Indonesian Customer Satisfaction: Membedah Strategi Kepuasan Pelanggan Merek Pemenang ICSA. Yogyakarta: Elex Media Komputindo.

Jasfar, Farida. 2005. Manajemen Jasa Pendekatan Terpadu. Cetakan Pertama.

Bogor: Ghalia Indonesia.

Kasali, Rhenald. 2003. Manajemen Public Relation: Konsep & Aplikasi di

Indonesia. Jakarta: Pustaka Utama Grafiti.

Prasiska, Yosa Vega., Pertiwi, Bunga., Nabila, Yosi Rizky., Indah, Kristin., dan Safitri, Dian. 2017. CSR dan Citra Perusahaan. Jurnal Bisnis dan Ekonomi (JEB). Vol. 24, No. 1 Maret 2017. Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Magelang.

Rachman, Nurdin M, Asep Efendi dan Emit Wicaksana. 2011. Panduan Lengkap

Perencanaan CSR. Cetakan 1. Jakarta: Penebar Swadaya.

Rachmawati, Tine Silvana. Program Corporate Social Responsibility Sebagai

Strategi Manajemen Kesan Perusahaan. 2019. Jurnal MetaKom. Vol. 3 No.

Juli 2019.

Rahadhini, MD. 2010. Peran Public Relations dalam Membangun Citra Perusahaan Melalui Program Corporate Social Responsibility. Jurnal Ekonomi dan Kewirausahaan. Vol. 10, No. 1 April 2010.

Rusdianto, Ujang. 2013. CSR Communucation A Framwork for PR Practitioners.

Cetakan Pertama. Yogyakarta: Graha Ilmu.

Satya, Darma., dan Hidayatullah, Deden Syarif. 2018. Pengaruh Program Corporate Social Responbility Terhadap Citra Perusahaan (Studi pada PT. SUCOFINDO Tahun 2017). e-Proceeding of Management. Vol. 5, No. 2

Agustus 2018.

Ulum, Bahrul., Arifin, Zainul., dan Fanani, Dahlan. 2014. Pengaruh Corporate Social Responsibility Terhadap Citra (Survei Pada Warga Sekitar PT. Sasa Inti Gending- Probolinggo. Jurnal Administrasi Bisnis (JAB). Vol. 8, No. 1

Februari 2014.

Untung, Hendrik Budi. 2008. Corporate Social Responsibility. Jakarta: Sinar

Grafika.

Vegawati, Silvania Mira., Kumadji, Srikandi., dan Fanani, Dahlan. 2015.

Pengaruh Program Corporate Social Responsibilty (CSR) Terhadap Citra Perusahaan (Survey pada Warga di Desa Sidodadi Kelurahan Kalirejo Kecamatan Lawang Kabupaten Malang). Jurnal Administrasi Bisnis (JAB). Vol. 20 No. 1 Maret 2015.




DOI: https://doi.org/10.21107/kompetensi.v14i1.7170

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Dina Anggresa Oktina, Eka Septiana Sari, Intan Angelina Intan Angelina Sunardi, Laili Nurul Hanifah, Vicky F Sanjaya

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.