PENGARUH KOMPETENSI DAN MOTIVASI TERHADAP KINERJA TENAGA KETEKNISIAN MEDIS DI RUMAH SAKIT UMUM DAERAH (RSUD) CIAWI KABUPATEN BOGOR

Fransiska Krisnawati, Hadi Purnomo, Witler Slamat Halomoan Silitonga

Abstract


ABSTRAK

This study was motivated by the crucial role of medical technicians in supporting the effectiveness of hospital health services. Competence and motivation are considered key factors determining employee performance, yet empirical studies focusing specifically on medical technicians remain limited. The purpose of this research was to analyze the influence of competence and motivation on the performance of medical technicians at RSUD Ciawi, Bogor Regency. The study employed a quantitative approach using questionnaires distributed to 36 respondents, and multiple linear regression analysis with SPSS. The results revealed that competence and motivation had a positive and significant effect, both partially and simultaneously, on performance, with a contribution of 96.7%. However, although competence and motivation were categorized as high, performance remained at a moderate level, indicating a gap between potential and actual outcomes. The study concludes that improving competence and motivation must be supported by organizational factors such as leadership, reward systems, and collaborative work culture. The recommendation highlights the need for continuous human resource development strategies and organizational strengthening to optimize medical technicians’ performance.

Keyword :



Keywords


Competence; Motivation; Medical Technicians’ Performance

References


Abedi, G., Jafary, S. F., & Khazaee-Pool, M. (2024). Modelling the challenges of public hospital management: A 180-degree stakeholder perspective. Journal of Mazandaran University of Medical Sciences, 34(240), 97–107.

Bankins, S., Ocampo, A. C., Marrone, M., Restubog, S. L. D., & Woo, S. E. (2023). A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice. Journal of Organizational Behavior. https://doi.org/10.1002/job.2735

Barbieri, M., Micacchi, L., & Valotti, G. (2021). The performance of performance appraisal systems: A theoretical framework for public organizations. Review of Public Personnel Administration, 43(1). https://doi.org/10.1177/0734371X211043560

Collins, C. J. (2022). Expanding the resource based view model of strategic human resource management. In Strategic Human Resource Management and Organizational Effectiveness (1st ed., p. 28). Routledge.

Diefendorff, J. M., Kenworthy, M. E., Lee, F. C., & Nguyen, L. K. (2022). Work Motivation. Oxford Research Encyclopedia of Psychology. https://doi.org/10.1093/acrefore/9780190236557.013.37

Fabiano, G., Bustamante, J. P., Codjia, L., Siyam, A., & Zurn, P. (2024). Dimensions of health workforce performance: A scoping review (No. 1492). Global Labor Organization (GLO). https://hdl.handle.net/10419/303149

Garg, S., Sinha, S., Kar, A. K., & Mani, M. (2022). A review of machine learning applications in human resource management. International Journal of Productivity and Performance Management, 71(5), 1590–1610. https://doi.org/10.1108/IJPPM-08-2020-0427

Judge, T. A., Klinger, R., & Li, M. (2023). Promote job satisfaction through mental challenge. In Principles of Organizational Behavior: The Handbook of Evidence‐Based Management (3rd ed.). Wiley. https://doi.org/10.1002/9781394320769.ch8

Krijgsheld, M., Tummers, L. G., & Scheepers, F. E. (2022). Job performance in healthcare: A systematic review. BMC Health Services Research, 22(149), 1–14. https://doi.org/10.1186/s12913-022-07585-9

Larasati, S. (2023). Manajemen Sumber Daya Manusia. IAIN Batusangkar Press.

Lestari, D. (2023). Kinerja Pegawai. CV Widina Media Utama.

Madiistriyatno, H., & Setiawan, A. (2021). Peningkatan Kinerja Bidang Kesehatan, Motivasi dan Pelayanan Prima. Syntax Idea, 3(4). https://doi.org/10.46799/syntax-idea.v3i4.1107

Madiistriyatno, H. & Sofianto. (2021). Effect of Supervision and Discipline on Improving Employee Work Effectiveness at Kebayoran Baru Tax Service Office. Eduvest – Journal of Universal Studies, 1(6), 521–526.

Meilan, S., Wicaksana, H. H., Hidayat, Y. R., & Rustanto, A. E. (2024). Implementasi pengembangan kompetensi 20 jam pelajaran/tahun pada tenaga kesehatan lain di RSUPN Dr. Cipto Mangunkusumo. Jurnal Cahaya Mandalika, 5(2). https://doi.org/10.36312/jcm.v5i2.2708

Noerbella, D. (2022). Implementasi program kampus mengajar angkatan 2 dalam meningkatkan kompetensi literasi dan numerasi peserta didik. Jurnal Cakrawala Pendas, 8(2). https://doi.org/10.31949/jcp.v8i2.2087

Numbeo. (2023). Global Health Care Index 2023. Retrieved from https://www.numbeo.com/health-care/rankings.jsp

Olan, F., Arakpogun, E. O., Suklan, J., Nakpodia, F., Damij, N., & Jayawickrama, U. (2022). Artificial intelligence and knowledge sharing: Contributing factors to organizational performance. Journal of Business Research, 145, 605–615. https://doi.org/10.1016/j.jbusres.2022.03.008

Roczniewska, M., Smoktunowicz, E., Calcagni, C. C., von Thiele Schwarz, U., Hasson, H., & Richter, A. (2022). Beyond the individual: A systematic review of the effects of unit-level demands and resources on employee productivity, health, and well-being. Journal of Occupational Health Psychology, 27(2), 240–257. https://doi.org/10.1037/ocp0000311

Santoso, M. H., Naim, S., Suroso, Hayudini, M. A. A., & Shrestha, P. (2023). Influence of work environment and employee competence analysis on employee performance. Jurnal Manajemen, 21(1).

Sulistiani, H., Setiawansyah, Palupiningsih, P., Hamidy, F., Sari, P. L., & Khairunnisa, Y. (2023). Employee performance evaluation using Multi-Attribute Utility Theory (MAUT) with PIPRECIA-S weighting: A case study in education institution. 2023 International Conference On ... https://doi.org/10.1109/XXXXX

Suryawan, I. N., & Salsabilla, A. (2022). Pengaruh kepuasan kerja, disiplin kerja dan motivasi kerja terhadap kinerja karyawan. Jurnal Ilmiah, 8(1).

Utari, I. A. L. A., & Mulyanti, D. (2023). Faktor-faktor yang mempengaruhi kinerja tenaga kesehatan di rumah sakit: Tinjauan teoritis. Jurnal Kesehatan Amanah, 7(1). https://doi.org/10.57214/jka.v7i1.264

Zarrin, M., Schoenfelder, J., & Brunner, J. O. (2022). Homogeneity and best practice analyses in hospital performance management: An analytical framework. Health Care Management Science, 25, 406–425. https://doi.org/10.1007/s10729-021-09587-1




DOI: https://doi.org/10.21107/kompetensi.v19i2.31958

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Fransiska Krisnawati

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.