Peran Mediasi Perceived Value dalam Memediasi Pengaruh Experiental Marketing terhadap Behavioral Intention (Studi pada Wisata Wahana di Kota Batu)
Abstract
Keywords
Full Text:
PDFReferences
Ajzen, I., & Fishbein, M. (1970). The prediction of behavior from attitudinal and
normative variables. Journal of Experimental Social Psychology, 6(4), 466-487. doi:http://dx.doi.org/10.1016/0022-1031(70)90057-0
Alkilani, K., Ling, K. C., & Abzakh, A. A. (2012). The Impact of Experiential Marketing and Customer Satisfaction on Customer Commitment in the World of Social Networks. Asian Social Science, 9(1). doi:10.5539/ass.v9n1p262
Bajs, I. P. (2013). Tourist Perceived value , Relationship to Satisfaction, and Behavioral Intentions: The Example of the Croatian Tourist Destination Dubrovnik. Journal of Travel Research, 54(1), 122-134. doi:10.1177/0047287513513158
Berry, L. L. (2002). Relationship Marketing of Services Perspectives from 1983 and
Journal of Relationship Marketing, 1(1), 59-77. doi:10.1300/J366v01n01_05
Chen, C.-F., & Chen, F.-S. (2010). Experience quality, perceived value , satisfaction and Behavioral Intentions for heritage tourists. Tourism Management, 31(1), 29-
doi:10.1016/j.tourman.2009.02.008
Chen, Z., & Dubinsky, A. J. (2003). A conceptual model of perceived customer value in e-commerce: A preliminary investigation. Psychology and Marketing, 20(4),
-347. doi:10.1002/mar.10076
Chou, H. J. (2009). The Effect of Experiential and Relationship Marketing on Customer Value: a Case Study of International American Casual Dining Chains in Taiwan. Social Behavior and Personality: an international journal, 37(7), 993-1007. doi:10.2224/sbp.2009.37.7.993
Crompton, J. L., & Love, L. L. (1995). The Predictive Validity of Alternative
Approaches to Evaluating Quality of a Festival. Journal of Travel Research,
(1), 11-24.
Cronin, J. J., & Taylor, S. A. (1992). Measuring Service Quality: A Reexamination and
Extension. Journal of Marketing, 56(3), 55. doi:10.2307/1252296
Dewey, J. (1978). How We Think. Middle Work, 6(177-356).
Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1991). Consumer Behavior (6 ed.).
Chicago: Dryden Press.
Ika, N., & Kustini. (2012). Experiential Marketing, Emotional Branding, And Brand Trust And Their Effect On Loyalty On Honda Motorcycle Product. Journal of Economics, Business and Accountancy Ventura, 14(1), 19-28.
Jatmiko, R. D., & Andharini, S. N. (2012). Analisis experiential marketing dan loyalitas pelanggan jasa wisata (Studi pada Taman Rekreasi Sengkaling Malang). Jurnal Manajemen dan Kewirausahaan, 14(2), 128-137.
Kotler, P. (2001). Marketing_Management (Millenium ed.). New Jersey: Prentice-Hall, Inc.
Lee, C.-K., Yoon, Y.-S., & Lee, S.-K. (2007). Investigating the relationships among perceived value , satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28(1), 204-214. doi:10.1016/j.tourman.2005.12.017
Lian Chan, J. K., & Baum, T. (2007). Ecotourists' Perception of Ecotourism Experience in Lower Kinabatangan, Sabah, Malaysia. Journal of Sustainable Tourism,
(5), 574-590. doi:10.2167/jost679.0
McDougall, G. H. G., & Levesque, T. (2000). Customer satisfaction with services:
putting perceived value into the equation. Journal of Services Marketing, 14(5),
-410. doi:10.1108/08876040010340937
Mowen, J. C. (1988). Beyond Consumer Decision Making. Journal of Consumer
Marketing, 5(1), 15-25. doi:10.1108/eb008214
Mustikasari, A., Yusiana, R., & Wulansari, P. (2014, November 25-26). Experiential Marketing Strategy Analysis For Customer Satisfaction And Will Impact On Repeat Buying. Paper presented at the International Conference on Emerging Trends In Academic Research, Bali.
Peter, J. P., & Olson, J. C. (2002). Consumer Behavior and Marketing Strategy (6 ed.): McGraw-Hill Irwin.
Pham, T. H., & Huang, Y.-Y. (2012). The Impact Of Experiential Marketing On Customer’s Experiential Value And Satisfaction: An Empirical Study In Vietnam Hotel Sector. Journal of Business Management & Social Sciences Research, 4(1), 1-19.
Salim, M. A. (2016). Kunjungan Wisatawan di Kota Batu Tembus 3,5 Juta Orang.
Retrieved from http://www.malangtimes.com/baca/8357/20160105/185357/kunjungan- wisatawan-di-kota-batu-tembus-35-juta-orang/
Sanchez-Fernandez, R., & Iniesta-Bonillo, M. A. (2007). The concept of perceived value : a systematic review of the research. Marketing Theory, 7(4), 427-451. doi:10.1177/1470593107083165
Sánchez, J., Callarisa, L., Rodríguez, R. M., & Moliner, M. A. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27(3), 394-409. doi:10.1016/j.tourman.2004.11.007
Schmitt, B. (1999). Experiential Marketing. Journal of Marketing Management, 15(1-
, 53-67. doi:10.1362/026725799784870496
Solomon, M. R., Bamossy, G., & Askegaard, S. (2014). Consumer behaviour: A European perspective (5 ed.). Harlow: Pearson Higher Education.
Statistik Daerah Kota Batu 2016 (35790.1607). Retrieved from Badan Pusat Statistik Kota Batu Jawa Timur: https://batukota.bps.go.id/website/pdf_publikasi/Statistik-Daerah-Kota-Batu-
Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value : The development of a multiple item scale. Journal of Retailing, 77(2), 203-220.
Tsaur, S.-H., Chiu, Y.-T., & Wang, C.-H. (2007). The Visitors Behavioral Consequences of Experiential Marketing. Journal of Travel & Tourism Marketing, 21(1), 47-64. doi:10.1300/J073v21n01_04
Tsiotsou, R. H., & Goldsmith, R. E. (2012). Introduction to experiential marketing. In R. H. Tsiotsou & R. E. Goldsmith (Eds.), Strategic Marketing in Tourism Services: Emerald Group Publisihing Limited.
Wijaya, A., & Subagio, H. (2014). Analisis Pengaruh Experiential Marketing Terhadap Repeat Purchase Dengan Customer Satisfaction Sebagai Mediating Variable Di De Mandailing Cafe UC Boulevard Surabaya. Jurnal Strategi Pemasaran, 2(1),
-9.
Zeithaml , V. A. (1988). Consumer Perceptions of Price, Quality, and Value: A Means- End Model and Synthesis of Evidence Journal of Marketing, 52(3).
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The Behavioral Consequences of Service Quality. Journal of Marketing, 60(2), 31. doi:10.2307/1251929
DOI: https://doi.org/10.21107/jsmb.v5i2.6665
Refbacks
- There are currently no refbacks.
Copyright (c) 2018 Mohammad Fakhruddin Mudzakkir, Iva Nurdiana Nurfarida
This work is licensed under a Creative Commons Attribution 4.0 International License.
Jurnal Studi Manajemen dan Bisnis by Universitas Trunojoyo Madura is licensed under a Creative Commons Attribution 4.0 International License.